Service Policies and Costs
Due to our flexible and ever changing schedule, it is difficult to commit to exact arrival times. We service homes between the hours of 9:00 am and 6:00 pm. (Last home scheduled is usually at 4:30pm) Even if you normally have an afternoon cleaning, there may be times that we need to clean your home in the am instead. We will make every effort to accommodate your needs, and call you ahead of time if there are any changes in the schedule.
You may reschedule, skip, add, or cancel any of your cleanings. We do ask for a 24-hour notice of any of these actions. We have other clients who are on a set time schedule, and without notice it interferes with their cleaning times. Please be courteous and call. Without a 24-hour notice you will be charged a cancellation fee equivelant to a 2 hour cleaning fee, payable at next scheduled cleaning...
The cost of all services includes the provision of reasonable supplies and equipment being provided by our company. Any jobs requiring extra or unusual supplies and/ or equipment will be billed additionally for these services.
We have a “No cheque or cash / No clean” policy. Payment is expected in full the day of the cleaning. Any check returned from your bank will be assessed an additional fee of £35.
We need to be able to work freely and without distractions. Every effort is made to work safely and cautiously, but we cannot assume liability for the safety of others. This includes children and pets. Be advised that if we are subject to distractions that affect our ability to work we reserve the right to charge for our extra time spent in the home.
We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned)
Items of extreme value (monetary or sentimental) should be dusted or cleaned by the owner.
Although we are professionals, we are not miracle workers. Sometimes we are called in too late to correct damage that is already done, or Items may take a couple of cleanings to look their best. We will work with you in the most cost-effective way to try to remedy these spots in your home.
We do not offer refunds on services that have been provided. We will however return and re-clean for any problems reported within 24 hrs of cleaning.
No representation or warranty made by any other person, expressed or implied other than the owner of Aspect Cleaning Services, Owner - Mrs. Andrea A Faiman, which is not specifically set forth herein shall be binding upon Aspect Cleaning Services.
MAINTINANCE CLEANING SERVICES
All homes will receive the following: (depending on the rooms you chose)
Kitchen: Countertops/backsplash/stovetop cleaned (items removed and replaced). Sinks scrubbed (including behind sink) and left shining. Outside of oven, dishwasher, and fridge. Inside of microwave. Complete dusting of pictures, shelves, fixtures, blinds window sills. Floor vacuumed and mopped. Trash taken out.
Bathrooms: Tubs/sinks/chrome/countertops/mirrors/shower and glass cleaned. Toilet cleaned (inside and out). Any shelves, pictures, fans, fixtures, blinds dusted. Floor vacuumed and mopped.
Bedrooms: Furniture dusted top/sides/front (if more than 50% cluttered, we won’t be bale to clean it) Blinds, ceiling fans, vents, window sills dusted. Lampshades dusted. Any mirrors cleaned. Vacuum.
Living Room and Other Indoor Rooms. To include dusting of all furniture (if any surface is over 50% cluttered, we will not be able to clean that area) Blinds, ceiling fans, vents, and lampshades dusted. Glass tables and mirrors cleaned. Vacuum and/or mopped.
Hallway, Stairs. Vacuumed and or mopped, stairs dusted and any pictures shelves etc.
Provision of all tools, chemicals and equipment to do the above tasks.
OTHER SERVICES AVAILABLE - Call for Pricing
- Washing of walls
- Washing of windows, cleaning of window tracks &/or screens
- Washing of baseboards
- Cleaning of interiors of any appliance other than the microwave
- Waxing of Shower or tub enclosures, walls or doors
- Washing of light fixture coverings
- Cleaning the interiors of china cabinets, Hutches, etc.
- Cleaning kitchen or bathroom cabinets
- Cleaning of items outside of the home, porches, lawn furniture, garages, etc.
- Vacuuming of upholstery or draperies
- Taking garbage and recycling bins to the street
- Any cleaning requiring the moving of heavy or large items
- Any work requiring the use of ladders