Frequently Asked Questions
When do you clean?
Our hours are Monday thru Friday 9:00 a.m. thru 6:00 p.m. Although we do not normally work on Saturdays we can occasionally arrange to do so for one time cleanings at a slightly higher rate. Same day services can sometimes be arranged for Mondays and Tuesdays, unfortunately we do not have that capability for later in the week without prior arrangements, please call 48- 72 hours in advance to arrange for possible cleaning later in the week.
Do I have to be home when you clean?
No, you do not have to be home. In fact the majority of our clients provide us with keys to their homes. However if you choose to be home while we clean we welcome you to do so. We understand that you may prefer to get to know us prior to allowing us to work on our own. We cannot however assume liability for injury to anyone in the home other than our own cleaners; therefore we ask that you stay out of our working area and off of wet floors.
How do you handle keys that are given to you to retain?
If you chose to provide us with keys to your home rest assured that we take the utmost care in protecting both your key and your home, Keys are numbered and never have names attached to them. They are only issued the day of your cleaning and are checked back in to be deposited into our safe daily.
Why do you furnish all of the equipment and supplies?
We provide the equipment and supplies for several reasons 1) So that all cleaners are trained in the use of each chemical and piece of equipment. Knowing what we are working with allows us to provide quality results. 2) To free you the customer from having to keep track of what needs to be replaced, repaired or washed 3) Because often unscrupulous cleaning companies will have you provide the equipment and supplies so that they can claim that you are the employer therefore if any worker is harmed for any reason while working in your home that any and all claim will be made against your homeowner insurance.
How many people come to clean my home?
Depending on the home we can work individually, in teams of 2 or in teams of 3.
Are you insured?
Yes, we are insured for your protection and peace of mind. We can provide proof of insurance at the time of each estimate. Our certificates are also available directly from our insurance company upon request.
What is some thing is damaged while my home is being cleaned?
Please keep in mind that accidents do sometimes happen. We make every attempt to treat your home with the utmost of care and caution. If however we break something we will leave the item and a note for you. We will make arrangements to replace the item or to pay for it. Please note - if you have items that are of extreme value, either sentimental or monetary. We would prefer not to clean these items. Too, we cannot be responsible for items that are previously broken to our cleaning or are not fastened in a proper way.
Do I have to do anything before you come to clean my home?
It is advantageous to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. If we have to spend time picking items up and putting them in their place prior to cleaning you may be billed for the extra time needed to do so.
Do you guarantee your work?
We offer a 100% satisfaction guarantee. If you contact us with your concerns within 24 hours of our cleaning we will return at our expense to correct the problem.
How do I pay for my services?
Payment is expected at the time of the cleaning. We do not accept credit cards at this time.
I have pets, what do I do with them when the cleaner is present?
We are of a firm belief that family pets are just like children. We enjoy working with them. If however you’re pet is afraid of vacuums or are raucous and will not allow us to do our work we may suggest that they be placed in areas that we are not working in.
What if I do not need my whole home cleaned?
We work with you to customize your cleanings to your needs. We have customers who have their whole home cleaned on a bi wkly basis then have us come for just the bathrooms and kitchen on the opposite weeks. Tell us your needs and we will find a way to work them out for you. Please note that we do have a £28.00 minimum charge.
What should I look for in a cleaning company?
When hiring a cleaning person / company you are inviting someone into your home which is one of the biggest investments that you will ever make. You are inviting someone into the lives of you and your family. Often these people are working in the home with your family members present. We recommend that you hire only persons or companies that have taken the time to consider you and your needs and offered to have a hand in protecting you in case of accident or loss. Anyone can gather some cleansers and a vacuum and call themselves a cleaner..... However, only a professional will be able to provide you with proof of their business and insurance. Also, we recommend that you work only with those cleaners who take the time to learn and study the proper cleaning techniques for today’s modern surfaces as so many of them can be damaged by improper cleaning.
Why should I hire someone who is licensed?
After all unlicensed persons charge less most of the time. Persons who work “under the table” do so without thought of long term and lasting repercussions to both themselves and their customers. They charge less because they are not paying into the system (taxes, insurance, social security, etc) When something goes wrong these workers will often disappear without a trace. Please keep our economy strong and work with professionals!
